I sent this letter to 1and1 tech support - figured I would share it here.
Domain: dr-chuck.com
I just wanted to drop you a note about Ruby on Rails hosting. I really like 1and1 a *lot* - I have used it for four years - and while I started in the free professional package - I have spent a lot of money and felt that my 1and1 services were a good value - I am so pleased that I put 1and1 ads on all my main pages.
Recently I became interested in Ruby on Rails - I initially tried to get ROR running on my 1and1 account and was even thinking of adding a second hosting plan just to do RoR - but since it was hard to set up - I decided to go with a service that simply supports RoR directly - hostmonster.com.
I will stay with 1and1.com - probably forever for my basic web hosting and domain name stuff - but as my interest grows in RoR - I will naturally begin to do new work at hostmonster.com.
So I am just wishing and suggesting that you come up with a supported RoR service - I would be happy to pay another $5-10 for it and happy for it to be another service. I really would like to stick with one vendor - keeps my life simpler for these hobby web sites.
Thanks for such a fine service.
Dr. Charles Severance
www.dr-chuck.com